All orders will ship via UPS or USPS.  Extra fees will apply for shipping to Hawaii and Alaska.

Yes, we do ship anywhere in the world you might be in need of some quality, handmade leather goods.  Please fill in your info here and we can take it from there. International customers are responsible for all customs duties and fees.

If an item is on back order, please allow 2-3 weeks for the item to ship, as all of our goods are made by hand by us.  As crazy as it may seem, we do not call someone to make some more for us.  We actually go to the studio and crank out some more leather goods ourselves.  Once your credit card is authorized, we will send you an email confirming the order, with an estimated ship date.  Perhaps, for your patience, we will send you pictures of you item as it is in the process of being made.  We will send you another email confirming the ship date.

If you order items both in stock and on back-order, we will ship in stock items immediately, with remaining items to ship as soon as they are complete.

We are very proud of the craftsmanship that goes into each Stowe Provisions piece. We want you to be as well.  If you any reason you are unsatisfied with the quality of the goods, you can send it back for either a refund or an exchange.

Refunds must be postmarked 30 days after purchase and be sent prepaid.  We will not accept items sent COD.  Any goods returned after 30 days will be granted store credit, provided they meet the other requirements.

Items must be new, unworn condition with tags intact.

Packing slip required to be sent with the item.  Please list the reason for the return on the invoice.  It is recommended you send via a trackable carrier (such as UPS or FedEx) and insure for the full value.  We are not responsible for packages lost in transit.

Please allow 2 weeks for the processing of your return from the time of the arrival to us.

Any SALE / CLEARANCE ITEMS are final sale only.  You may exchange for a different size if necessary in that exact item only, provided that size is still available in that style.

If you receive an item that appears to be damaged during shipping, you must notify us within 7 days of receiving the item.

Items can be exchanged within 30 days of purchase, provided the item is unworn and in its original condition, and accompanied by the original receipt.  Any CUSTOM or SALE / CLEARANCE items are non-returnable and non-exchangeable.

A return shipping charge of $10 per item will apply for all exchanges, with the exception of defective items.

For exchanges, please send item to:

Stowe Provisions, INC.

1713 Pheasant Roost

Austin, TX 78758

Include your name, address, phone number, email address, and which item you would like to exchange for.  Please return the item using an insured carrier that provides tracking info (such as UPS or FedEx), as we are not responsible for items lost or damaged while in transit.

Our goods are built to last.  In the rare case they do not and an item is in need of repair, we will be happy to repair an item within one year from the date of purchase (as long as the item has not been damaged by wearer’s misuse).

Please keep in mind, leather will distress and change over time, therefore, we cannot guarantee the item against normal everyday wear and tear.

Stowe Provisions gift cards are available for purchase and have no expiration date. You may redeem them for any online purchase.

Gift cards may not be returned or redeemed for cash and are only accepted with Stowe Provisions purchases online.  Gift cards cannot be redeemed or returned for cash at any retailer selling Stowe Provisions goods.  If lost, stolen, or damaged, gift cards can be replaced only with the original receipt.

We accept Visa, Mastercard, and American Express, and of course, Stowe Provisions gift certificates.

We are required to collect sales tax on any orders shipped within a state which Stowe Provisions has a physical presence. Orders shipped within the states of Texas and New York will be subject to sales tax.

If you need any more information about our policies, feel free to contact us.

info@stoweprovisions.com

512-626-8152

{Stowe Provisions : Craftstmen of Leather}